ISO/IEC 20000-1:2018

The implementation of ISO/IEC 20000-1:2018 can:

• Demonstrate reliability and high quality of service;

• Access key markets, as many public-sector organisations mandate that their IT service providers demonstrate compliance with ISO 20000;

• Assure clients that their service requirements will be fulfilled;

• Enforce a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services;

• Reduce the costs of conformance to many regulations, including the Payment Card Industry Data Security Standard (PCI DSS) and Sarbanes–Oxley;

• Leverage ITIL practices to optimise resources and processes; and

• Access additional material on security management and managing suppliers and the business.